Paper and plastic use. Insert the new cartridge into the appropriate slot. Choose a different product series. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. See your browser’s documentation for specific instructions. Make sure that the image you are printing has sufficient resolution.

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HP Officejet J All-in-One Printer series | HP® Customer Support

The quality of a printed document or photo is not as expected. Wait until the carriage is idle and silent, and then lightly press down on a prinetr cartridge to release it.

In the software application you are trying to print from, click Fileand then click Print. Print Network Test Report Screen. Load plain white paper. The Virtual Agent is currently unavailable.

The printer cleans the cartridges, and then prints a test page. A Web browser either Microsoft Internet Explorer 5.

Using color, photo, or used paper can cause the printer alignment to fail. Aligning the cartridges is necessary to obtain the best possible print quality. Javascript is disabled in this browser. Check the paper Use the following guidelines to make sure that the paper you are using is appropriate for the print job.


HP Officejet J All-in-One Printer series Troubleshooting | HP® Customer Support

Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press 6and then press 1. The prompt to select the language might not appear on all models. Up to sheets of plain paper text printing.

HP Officejet J6400 and J6424 All-in-One Printer Series – Setting up the All-in-One (Hardware)

If you are dissatisfied with the quality of your printouts, increase the print quality. Open download list Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers coffee filters work well. up

Vertical streaks in printout. Print resolution Black print resolution: Regulatory specifications FCC compliance.

HP Officejet J6400 All-in-One Printer series Troubleshooting

Doing so can result in clogs, ink failure, and bad electrical connections. Lift the output tray.

No software or drivers are available for this product with the selected operating system. HP recommends that you use genuine HP ink or toner supplies. Please try again shortly. Align the printer Once pdinter printer finishes cleaning the printhead, align the printer. Approaching any of the recommended maximums on a memory card might cause the performance of the device to be slower than expected.


If the network is secure, a prompt to enter the security key displays. Unable to determine warranty status. Select your operating system and versionChange Detected operating system: Remove the new cartridge from its packaging being careful to touch only the black plastic. If the printer is connected to your network, leave it connected. Memory cards Memory card specifications Maximum recommended number of files on a memory card: How does HP install software and gather data?

If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample.